Referrals to our service can be made by anyone.
That includes the person requiring support or information,
health or adult social care staff, family members or home
If you would like to make a referral please contact us for a form.
For general information, or for a discussion about services we
can offer your organisation, please:
- fill out our online enquiry form below,
- call us on 020 8359 3456
- email us.
For recruitment enquiries please email us or phone 020 8359 4681.
For press enquiries, please call 020 8359 6281/6037/4947.
You can also contact one of our specialist services direct:
Your Choice Barnet Complaints Procedure
We know that things can occasionally go wrong. We welcome
feedback as a valuable opportunity to learn from mistakes and make
improvements for the future.
On receiving a complaint, we expect our staff to listen and put
things right quickly and informally.
Stage 1 (internal)
If we cannot resolve your complaint when you first report it to
us, we will log a formal Stage 1 complaint and send you an
acknowledgement which will tell you who is dealing with your
complaint and give you their contact details. We always try to
reply to complaints within ten working days but if we need more
time to investigate we will tell you why and how long it will
Stage 2 (internal)
If you are unhappy with the response to your complaint at Stage
1, you should call us and make it clear that you wish to escalate
to Stage 2 of the complaints process.
A complaints officer will ask you the reason why you remain
unhappy and what outcome you are looking for. We will ensure your
complaint is investigated by a senior manager, if appropriate, and
we will post a reply within ten working days. If we need more time
to investigate, we will tell you why and how long it will take.
If you remain unhappy following our response at Stage 2, you may
approach the Local Government Ombudsman.
How to complain to Your Choice Barnet:
In writing to:
The Complaints Team
The Barnet Group
Floor 9 Barnet House
1255 High Road
By email to:Talk2Us@barnethomes.org
By telephone to:0800 389 5225
In Person at:
Barnet Homes Reception
Floor 2 Barnet House
1255 High Road
You can find your local MP or ward councillors at www.writetothem.com
The Local Government Ombudsman
Telephone: 024 7682 1960
Advice line: 0845 602 1983